Privacy Policy
Last updated: 21 October 2026
This Privacy Policy explains how Solando (“Solando”, “we”, “us”), operating the website solandodigital.com, collects, uses and protects personal data when you visit our website or contact us.
1. Who we are
Solando (Société Solando)
2ème étage, Immeuble Medical Zaoui, 65 Av. de la République, Sousse 4000, Tunisia
Email: hello@solandodigital.com · Phone: +216 94 563 339
We are responsible for the personal data described in this policy. For any question about your data, write to hello@solandodigital.com.
2. What data we collect
Data you give us
- Contact form: name, email address, phone number, WhatsApp number, country, company or profession, and the content of your message.
- Newsletter: your email address, if you subscribe.
- Direct contact: any information you choose to share when you email, call or message us on WhatsApp.
Data collected automatically
- Visit statistics: we use Burst Statistics, a privacy-friendly analytics tool hosted on our own website, to understand which pages are visited and how the site is used (for example pages viewed, referring website, device type). This data is used in aggregate and is not sold or shared for advertising.
- Security and performance: our website is delivered through Cloudflare, which may set a strictly necessary cookie (
__cf_bm) to protect the site against bots and abuse. - Technical data: like most websites, our servers may record technical information such as your IP address, browser type and the time of your visit, for security and to keep the site working.
3. Why we use your data
| Purpose | Data used | Legal basis |
|---|---|---|
| Answering your request and preparing a strategy call or proposal | Contact form data, messages | Your request / steps before a contract |
| Sending our newsletter (if you subscribe) | Email address | Your consent (you can unsubscribe at any time) |
| Understanding how our website is used, to improve it | Visit statistics | Our legitimate interest |
| Keeping the website secure | Security cookie, technical data | Our legitimate interest |
| Meeting legal obligations | Data required by law | Legal obligation |
We do not sell your personal data, and we do not use it for automated decision-making.
4. Cookies and third-party content
- Strictly necessary cookies (for example Cloudflare’s security cookie) are required for the site to work safely.
- Google Maps: some pages display an embedded Google Map to show our location. When the map loads, Google may collect data and set cookies according to Google’s Privacy Policy.
- WhatsApp: if you click our WhatsApp link, your conversation is handled by WhatsApp (Meta) under WhatsApp’s Privacy Policy.
- Social media links (Facebook, Instagram, LinkedIn) take you to those platforms, which apply their own privacy policies.
You can block or delete cookies in your browser settings. Blocking strictly necessary cookies may affect how the site works.
5. Who can access your data
Your data is accessed only by the Solando team members who need it to answer you or work with you. We may use trusted service providers to run our website and communications (for example website hosting, email delivery and security services). They process data only on our instructions and only for these purposes.
We may disclose data if required by law or to protect our rights.
6. International transfers
Because we work with clients worldwide and use international service providers, your data may be processed outside your country, including outside Tunisia. When this happens, we take reasonable measures to ensure your data remains protected.
7. How long we keep your data
- Contact requests: up to 3 years after our last exchange, unless we start working together.
- Client data: for the duration of our collaboration and as long as required by law afterwards.
- Newsletter: until you unsubscribe.
- Visit statistics: kept in aggregate form; detailed records are deleted regularly.
8. Your rights
Depending on where you live, you may have the right to:
- access the personal data we hold about you;
- correct inaccurate data;
- ask us to delete your data;
- object to or restrict certain uses of your data;
- withdraw your consent at any time (for example, unsubscribe from the newsletter);
- receive your data in a portable format.
To exercise these rights, email hello@solandodigital.com. We will reply within a reasonable time, and within any deadline set by applicable law. You also have the right to lodge a complaint with your local data protection authority. In Tunisia, this is the Instance Nationale de Protection des Données Personnelles (INPDP).
9. Security
We use reasonable technical and organisational measures to protect your data, including encrypted connections (HTTPS), restricted access and security services. No method of transmission over the internet is 100% secure, but we work to protect your information.
10. Children
Our website and services are intended for businesses and professionals. We do not knowingly collect data from children.
11. Changes to this policy
We may update this policy from time to time. The latest version is always available on this page, with the date of the last update at the top.
12. Contact
Solando · hello@solandodigital.com · +216 94 563 339
2ème étage, Immeuble Medical Zaoui, 65 Av. de la République, Sousse 4000, Tunisia